Frequently Asked Questions

Selection of most frequent questions

Frequently Asked Questions

Do you have any discounts?

Our product is priced affordably, so we don't give discounts. We already offer our product at a competitive price. Our price is based on the savings we produce for our customers, 80% and more.

Is there a long-term contract?

No, we don't force you to do any long-term contracts. Our best price is an annual subscription, but we also offer monthly subscriptions.

What payments do you accept?

We accept online payments through Visa, MasterCard and American Express. If you do not have a credit card, we accept bank transfers. To arrange for offline payments, or if you have any questions, please contact our sales team.

What capacity must a computer have to run Rentger?

The program is in the cloud so you don't need to install anything. A computer, tablet or mobile phone with access to Intertnet is enough to run Rentger.
Rentger is responsive and adapts to all screens and devices.
Unlike other programs, Rentger being 100% in the cloud you can enter from anywhere, and you don't need to do any maintenance of the equipment and software.

How do I create an account at Rentger?

¡Estaremos encantados de tenerte a bordo! Para empezar a ahorrar tiempo y dinero en la gestión de activos con Rentger sigue estos sencillos pasos:
Puedes crearte una cuenta gratis a través de nuestra web rentger.
En el menú superior, haz clic en 'Registrarse' y completa todos los pasos de registro.

Existen tres perfiles de registro:
Gestor (property managers). Si gestionas patrimonio tanto propio como de terceros
Propietario. Si gestionas sólo tu propio patrimonio
Inquilino. Si eres inquilino y quieres que tus propietarios/gestores empiecen a usar Rentger

How is data protection management for tenants and landlords?

Rentger cumple escrupulosamente con toda la legalidad referente a la protección de datos de los usuarios, así como el cumplimiento de GDPR, proporcionando a nuestros clientes la capa tecnológica y legal para el tratamiento de datos de sus clientes.

En cuanto a los datos de inquilinos, proveedores o propietarios de nuestros clientes, Rentger no los usa en ningún caso para comunicaciones comerciales ni privadas, sino que simplemente proporcionamos la herramienta Rentger (o Rentger marca blanca), el cual es el 'Encargado de Tratamiento', pero los datos son propiedad de nuestros clientes.

Can I hire with few assets and as I grow I will bring in more?

You can start with one asset , and you can hire the pro plan with one asset and add new units as you get them. You can register and pay for everything online, first an asset and then the next.

After-sales service, and how do you follow up on tenant payments?

Nosotros estamos ubicados en España, pero tenemos clientes por todo el mundo. La atención al cliente siempre es en horario laboral de horario de España (9-17) de lunes a viernes.
Puedes resolver las dudas o bien por email (atencionclientes@rentger.com o help@rentger.com ) o abriendo una incidencia en nuestro centro de ayuda.
Después dependiendo del volumen que tengas damos formaciones gratuitas para clientes para ayudar en los primeros pasos de aprendizaje de la plataforma tanto para ti como para tus trabajadores.
Además le ayudamos a importar los datos de su programa actual a Rentger, para que tengas en Rentger todos los datos actualizados o todo tu histórico de datos.

Can payments be made directly through Rentger or does the platform only serve to register them?

From Rentger you can make payments through online payment systems, you can use it to upload SEPA files to banks and also to register payments either automatically or manually with the bank conciliator or both.

Do I want to use Rentger but only some of its features?

At Rentger we offer you a complete tool to carry out all the management in an automated way. If you only want to use a part or you don't want to use all the functionality there is no problem, but just like when you hire a cruise or buy a vehicle that can reach high speeds, not using parts of the program does not decrease its price.
If you are a manager and you do not carry out full management, you can give your clients access to the application so that they can manage their payments or other functions from the application.

Do you have any more questions?

Visit our online manual in our Help Center.

We help you with everything

24-hour support means you're never alone

Free Demo

You can make a free demo and tour of all the functionality and associated services, so you can see how we will help you in your day to day to gain freedom

Demo

Live Chat

Soporte por chat en tiempo real con un experto a tu disposición para que no pierdas ni un segundo buscando una solución a tu problema. Una experiencia sin igual.

Chat now

Phone

A phone number for you to solve those doubts that are hard to express. Enjoy an expert who understands your problems and helps you to focus on your business.

We call you